Know your wildfire risk before it becomes a threat.

Submit a request

Open a support request

Requests go through the Flarecast support portal. Sign in with the email registered as one of your organization’s named support contacts.

Your response target follows your organization’s plan automatically.

For named support contacts only. Access is set up by our team for each organization.

Open a request
Describe the issue and attach screenshots or files.
Track its progress
See every request your organization has raised and where each one stands.
Reply in one place
Follow-ups from our team arrive by email and in the portal.

Plans

Standard comes with every annual license. Enterprise is an add-on for faster response by email or phone.

Standard

Included

With your annual license, at no extra cost

Enterprise

$15,600 / year

Added to your annual license

Support plans compared
	Standard Included With your annual license, at no extra cost	Enterprise $15,600 / year Added to your annual license
First response target	Next business day	Within 2 business hours
Channels	Email	Email and phone
Named support contacts	2 email contacts	3 named contacts
Support hours	8am to 5pm Pacific, Mon to Fri	8am to 5pm Pacific, Mon to Fri
Onboarding and training calls
Calls with our team, booked when you need them
	Comes with every license	Ask about Enterprise

Response times are targets for a first response, not for resolving the issue.

Utility coverage

Every electric co-op, public power utility and investor-owned utility in the US is inside Flarecast’s modeling coverage. Search for yours.

Try a name, parent company or state.

Approximate service territories. Source: HIFLD Electric Retail Service Territories, 2023.

Enterprise

$15,600 per year on top of your annual license. A response within 2 business hours by email or phone, for up to 3 named contacts.

Answers

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